Procedure Scheduler

The position is located at the Fleming Island office and reports directly to the Office Manager for all matters, including job duties, performance evaluations, approval of leave, and other assignments as deemed necessary by First Coast Cardiovascular Institute (FCCI) Management.

FLSA: Non-exempt


NATURE OF DUTIES: Procedure Scheduler performs a variety of medical office duties ranging from procedure scheduling, receptionist, handling medical records, handling payments, and correspondence.


  1. Answer phones, schedule procedures and office appointments, check-in and check-out patients, call patients on recall list to schedule procedures, follow-up and correspond with patients for appointments, greet patients or customers in a friendly, professional manner. Assist clinic staff with changes in schedules and confirming daily scheduled procedures. Enter electronic messages to other departments to assist with patient care. Perform appropriate and accurate documentation in the medical record as is applicable to patient service duties.
  2. Assist Billing Department with collecting co-pays and patient balances. Provide billing department with clear copy of insurance cards and current demographic information. Check medical charts to ensure that insurance verifications are current and available for other personnel. Maintain HIPAA privacy and security.
  3. Communicates with billing department concerning collections accounts as received, correcting and refilling claims as needed, or posting the necessary adjustments daily.
  4. Answer patient questions concerning procedures, insurance, or billing issues.
  5. Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of FCCI and in concordance with its patient philosophy.



  1. Scheduling in-office catheterization procedures and hospital procedures in a timely manner.
  2. Keeps work area neat and organized.
  3. Helping fellow employees when all duties are complete
  4. Communicate any problems or difficulties concerning job duties as they arise to supervisor.
  5. Meets all deadlines and timeframes for completion of assignments.
  6. Performs all duties without significant error occurring with any regularity.
  7. Represents FCCI in a professional manner at all times.
  8. Exhibits at all times good communication skills with physicians, patients, supervisors, and co-workers. 9. Exhibits whenever possible a harmonious relationship with other FCCI employees in order to accomplish the duties and responsibilities of the position. While perfect harmonious relationships with all employees is sometimes not achievable, not more than an occasional complaint should be received by the supervisor about the incumbent of this position.



  1. High School graduate required.
  2. Experience in scheduling hospital procedures preferred.
  3. Experience with insurance in relation to medical practices preferred.
  4. Demonstrated ability to organize.
  5. Possess time management skills.
  6. Ability to understand and use a computer system.
  7. Experience with telephone collections preferred, but not required.

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